Vacancy Detail

Training Lead

Salary: £30,000 pa
Location: Glasgow
Ref: Trainer
Job description
Clarkson Owens are delighted to invite applications for the position of Trainer for our client who operate within the Insurance industry. The role is based out of our new state of the art facility in the heart of Glasgow city centre.

The successful candidates will be responsible for developing and delivering training,

Role and Responsibilities:

Develop training content
deliver all new hire, refresher and remedial trainings for the client
Carry out Training needs analysis
Maintain training quality as per client SLA
Create/update training content as per changing market trends and FCA regulations
Maintain and collate reports and dashboards to training lead
Ensure smooth transition of new entrants from training to production
Involvement in motivational activities, implementing feedback given during coaching sessions
Experience needed

Minimum 3 years in customer service Industry
Minimum 12 months’ experience delivering training
Minimum 6 months contact centre experience